About MRM

  • While focusing on controlling all expenses, we specialize in pushing cases to resolution based on fair and appropriate settlements for the injured worker and the employer.

  • We have an integrated, clinical management program with our partners for our Medical Provider Network (MPN), Pharmacy Benefit Network (PBN), Utilization Review (UR), Bill Review, and embedded Nurse Case Management.

  • We hire attorneys, not law firms. Our legal panel is a "who's who" of the California Defense Bar. We closely coordinate the defense team to achieve the quickest, best result for our client's injured worker.

  • Our surveillance panel consists of experts who have over 40 years in the industry with a keen understanding of claims and excellent technology

  • We believe in pursuing fraud, and have SIU partners who have been former law officers to assist in appropriate reporting to the Department of Industrial Relations and District Attorneys.

  • Our examiners are highly seasoned with a minimum of 10 years of California indemnity experience, and offer expertise in Asbestos, Death, Catastrophic, and Longshore Act claims.

  • We require each of our examiners to achieve over 20 hours of continuing education per year, well above industry requirements.

  • We operate on a state of the art integrated paperless platform, streamlined for efficiency.

  • High-quality customer service is our highest priority, and accordingly we have staff available to assist with questions from 7am to 5pm every weekday.

  • We offer comprehensive claims administration, data analysis on key performance metrics and CMS-compliant reporting.



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  • Metro exceeded our expectations in handling difficult workers' compensation claims and achieving the goal of claims closures which resulted in reduced long term cost to our client.

    - Gregory L. Trout, Bickmore Risk Services

  • "Excellence" is an attribute that is always apparent to those who work with you.Thank you for your professionalism and dedication on behalf of the Security Fund.

    - Jeffrey W. Pettegrew, Self-Insurers' Security Fund

  • In the eleven years I have been involved in the Medicare Set-Aside industry, I have yet to experience a claims operation which is run better than Metro Risk Management. They see potential problem issues early on in a claim and address them quickly.

    - Jake Reason, EK Health Services.

  • EK Health has worked alongside Metro for a joint client that utilizes Metro as its TPA and EK Health as its UR and case management company. We are impressed with Metro’s client-focused claims management. It’s a customer-centric approach that matches our own. They pay attention to what matters the most, which is to provide benefits appropriately, and in a timely and cost-effective way.

    - Eunhee Kim, President and CEO, EK Health Services

      Contact Information
Claims Fax : (408) 973-1587
General Fax: (562) 425-7269
Telephone: (310) 816-6633
Email: info@metrorm.com