Corporate Values


By adhering to our corporate values, the Metro Group will be recognized as the premier solution provider in select maritime, logistics and third-party administration services. Capitalizing on more than 150 years of corporate experience, our uniquely-integrated organization ensures we exceed client expectations while maximizing shareholder value.


Honesty & Integrity

We understand that trust may be earned only through honesty and fairness. We sincerely believe that every member of the Metro team must embrace honesty and integrity as essential pillars of effective corporate responsibility. These guiding principles assure every stakeholder that they can depend upon us to do what is right.

Dedication & Drive

Our continued success directly depends on consistently exceeding the expectations of our clients and standing behind everything we commit to do. The Metro team is dedicated to fulfilling the mission and vision of the Company. With our client-centered focus, we bring a strong personal commitment, pride of effort, and drive to succeed.

Commitment to Excellence

The Metro team is committed to providing our stakeholders with unparalleled service. Our dedication to that key goal is evident through our commitment to clear communication, uncompromising standards, and rigorous processes. At Metro, we set and achieve ambitious goals, which are accomplished through a supportive work environment, a talented team of professionals, and a clear vision of the outcome.

Accountability & Reliability

The Metro family is united through shared common values. We set the bar high, holding ourselves fully accountable for our actions. By doing so, our clients can safely rely upon us to deliver and execute innovative solutions while fulfilling our commitments and obligations.



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  • Metro exceeded our expectations in handling difficult workers' compensation claims and achieving the goal of claims closures which resulted in reduced long term cost to our client.

    - Gregory L. Trout, Bickmore Risk Services

  • "Excellence" is an attribute that is always apparent to those who work with you.Thank you for your professionalism and dedication on behalf of the Security Fund.

    - Jeffrey W. Pettegrew, Self-Insurers' Security Fund

  • In the eleven years I have been involved in the Medicare Set-Aside industry, I have yet to experience a claims operation which is run better than Metro Risk Management. They see potential problem issues early on in a claim and address them quickly.

    - Jake Reason, EK Health Services.

  • EK Health has worked alongside Metro for a joint client that utilizes Metro as its TPA and EK Health as its UR and case management company. We are impressed with Metro’s client-focused claims management. It’s a customer-centric approach that matches our own. They pay attention to what matters the most, which is to provide benefits appropriately, and in a timely and cost-effective way.

    - Eunhee Kim, President and CEO, EK Health Services

      Contact Information
Claims Fax : (408) 973-1587
General Fax: (562) 425-7269
Telephone: (310) 816-6633