Privacy Policy

Metro Risk Management and its subsidiaries and affiliates (together, “Metro” or "we") are committed to your Internet privacy and information security. We understand the importance of privacy to our customers and visitors to the websites found at www.metrorm.com (together, for the purposes of this Privacy Policy, our or the “Site”). This Privacy Policy explains the types of information we gather from visitors to the Site and what we do with the information we collect. By accessing, using, or otherwise interacting with the Site, you agree to be bound by the terms and conditions of this Privacy Policy. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, DO NOT ACCESS OR USE THE SITE OR PROVIDE INFORMATION TO US THROUGH THE SITE.

Information Collection and Use

We collect personally identifiable information when you provide it to us through your use of the Site, such as when you register with our Site; submit comments, questions or suggestions to our Site; process a business request through the Site; or otherwise interact with the Site in a manner that requires users to provide such information. The types of personally identifiable information we may collect include, without limitation: a person’s name, business name, telephone number and email address.

At times we conduct on-line surveys to better understand our visitors' needs. Participation in the surveys is optional. Information gathered is used by Metro to improve marketing efforts. Data gathered may also be used to send information and promotional material about Metro and new applications to be launched on the Site.

In addition, our web servers collect the IP addresses of visitors. This information is aggregated to measure the number of visits, average time spent on the Site, pages viewed, etc. We use this information to measure the use of our Site and to improve the content of our Site. Additionally, information may be integrated into customer relationship management programs so our sales and marketing personnel can identify areas of possible interest for prospective or current customers.

All data collected, including personally identifiable information, will only be used for the purpose for which it was provided.

Metro does not publish, share, trade, sell or otherwise disseminate any of the information or data registered or provided to us through the Site. Metro may, however, be obligated and are entitled to disclose information and data registered or provided to us in compliance with applicable law, court or arbitration orders, judgments awards or other legal processes served or in compliance with requests by any entitled authority, body or person or to protect the interests, rights, property of Metro, our users or others. If Metro or its assets are acquired by another company, that company will possess the information collected by us and it will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

Cookies

“Cookies” are pieces of information that may be placed on your computer by a web site for the purpose of facilitating and enhancing your communication and interaction with that web site. Almost all web sites use cookies for these purposes. Metro may use cookies to identify if users have visited the Site before and what pages they visited. When used together with email marketing and customer relationship management programs, cookies help us identify areas of possible interest for prospective or current customers and provide insights into how we can improve our web pages. You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences, in which case you may still use our Site, but it may interfere with some of the Site’s functionality. We do not use cookies to retrieve information from your computer for any purpose other than as set forth in this Privacy Policy.

Links to Other Sites

The Site may contain links to other web sites that are not owned or controlled by Metro. Please be aware that Metro is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy policy of each and every web site that collects personally identifiable information. This Privacy Policy applies only to information collected by the Site. Metro is not responsible or liable for the activities of any third-party web sites or the use of any information that is gathered by third-party web sites.

Information Security

The security of your personally identifiable information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Quality / Opt-Out

As a Registered User, you may occasionally receive e-mail messages or other marketing material from Metro. If you would prefer not to receive these messages you may opt out by typing the word unsubscribe in the subject line of the email and returning it to the sender. Metro reserves the right to limit certain services to Registered Users who will not accept e-mail messages.

Notice of Privacy Rights to California Residents

Companies that collect personally identifiable information from California residents and disclose such information to third parties (including affiliated entities) for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a consumer may opt-out of having his or her information shared with third parties.

Consent

Metro may alter, update or otherwise change this Privacy Policy at any time to reflect material changes in the way Metro uses your information. Any such changes will be posted on this page. Your continued use of the Site signifies your consent to this Privacy Policy. Please check this page periodically for changes.

Contact Us

If you have any questions or comments about privacy, the use of the Site, or your dealings with the Site you can contact:

CTO, Information Technology Division

SOC 1

    

Inquiry Form

Contact one of our specialists to learn more
about our services.

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Testimonials

  • Metro exceeded our expectations in handling difficult workers' compensation claims and achieving the goal of claims closures which resulted in reduced long term cost to our client.

    - Gregory L. Trout, Bickmore Risk Services

  • "Excellence" is an attribute that is always apparent to those who work with you.Thank you for your professionalism and dedication on behalf of the Security Fund.

    - Jeffrey W. Pettegrew, Self-Insurers' Security Fund

  • In the eleven years I have been involved in the Medicare Set-Aside industry, I have yet to experience a claims operation which is run better than Metro Risk Management. They see potential problem issues early on in a claim and address them quickly.

    - Jake Reason, EK Health Services.

  • EK Health has worked alongside Metro for a joint client that utilizes Metro as its TPA and EK Health as its UR and case management company. We are impressed with Metro’s client-focused claims management. It’s a customer-centric approach that matches our own. They pay attention to what matters the most, which is to provide benefits appropriately, and in a timely and cost-effective way.

    - Eunhee Kim, President and CEO, EK Health Services

  
      Contact Information
Claims Fax : (408) 973-1587
General Fax: (562) 425-7269
Telephone: (310) 816-6633
Email: info@metrorm.com